Case Study: Accessibility Audit of the Moodle Platform for SWPS University

Project overview

Client: SWPS University (Uniwersytet SWPS)

Service: Digital accessibility audit

Sector: Education

Scope: WCAG 2.2 AA audit + user testing

Timeframe: 07-08.2026

The challenge

SWPS University develops its courses on Moodle, using both the system's standard features and solutions built by its own development teams. To ensure that the platform conforms to WCAG 2.2 Level AA and to guarantee a comfortable experience for all users, the university decided to carry out a comprehensive review of selected activities available in its e-learning environment.

Scope of the collaboration

Our task was to carry out digital accessibility testing of selected Moodle activities, covering:

• standard components available in Moodle "out of the box",
• features developed and customised by SWPS University's development teams.

The project was run by two experienced auditors and consisted of two independent parts: an expert audit and testing with users with disabilities.

Expert audit

An expert audit is a systematic assessment of a product for conformance with WCAG 2.2 AA. The auditors examined SWPS courses using assistive technologies (e.g. a keyboard or a screen reader) and analysed the code and the user interface. They sought to answer the question: to what extent can every user make use of these courses?

Testing with users with disabilities

Four people representing different accessibility needs took part in the tests. Each of them completed a set of practical tasks, including:

• finding and reading organisational information,
• taking part in learning activities,
• completing exercises and downloading the results of their work,
• going through game-like elements,
• filling in a survey after the tests.

Combining the expert audit with user testing made it possible to verify not only formal conformance with WCAG but also the real-world usability of the platform. As a result, changes can be based on people's actual experiences, not just on the guidelines.

How we worked together

From the outset, the project was collaborative and iterative. We wanted not only to identify problems but, above all, to eliminate them quickly.

That is why we reported all critical issues to the SWPS development team on an ongoing basis, while the audit was still in progress. This meant fixes could be implemented almost immediately, without waiting for the final report.

We are particularly pleased that there were only four critical issues, which shows the high quality of the platform being developed and the team's strong awareness of digital accessibility. By comparison, in other audits of a similar size we often report dozens of critical issues.

This model of collaboration meant that the audit process became genuine support for the developers, rather than merely a final quality check or bedtime reading for an inspector.

Results

The collaboration made it possible to:

• verify the conformance of selected features with WCAG 2.2 AA,
• detect and quickly eliminate all critical issues,
• identify areas requiring further improvement,
• draw conclusions for future courses and the technologies they will be built with,
• confirm how the platform performs in real-world scenarios,
• support the development team in creating even more accessible solutions.

What made this project stand out?

The greatest value of this project was the open, dynamic collaboration with the SWPS University team. Our recommendations did not end up in a drawer or wait until the end of the project – they were analysed and implemented on an ongoing basis.

It is precisely this model of collaboration that best shows that digital accessibility is not a one-off audit but a process in which experts and developers work together to create better services for all users.

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