Accessibility audit of devices and machines – universal design

With the introduction of the European Accessibility Act (EAA), businesses and device manufacturers must adapt their products, such as payment terminals, ticket machines and information kiosks, to new accessibility standards. An accessibility audit and the application of universal design principles are becoming key to meeting these requirements. The European Accessibility Act (EAA) The EAA is a European Union directive that aims to remove barriers that make it difficult for people with disabilities to use products and services. These rules, which have applied since 28 June 2025, cover, among others:

• Payment terminals,
• Ticket machines,
• Information kiosks,
• Self-service check-in machines at airports,
• Booking devices in hotels and other public places.

Why an accessibility audit matters An accessibility audit makes it possible to assess the extent to which a given piece of equipment meets accessibility requirements and complies with the EAA. It is a key step towards:

• Identifying barriers – analysing whether the device is intuitive and user-friendly for people with various disabilities,
• Proposing improvements – pointing out changes that improve accessibility,
• Maintaining legal compliance – minimising the risk of penalties for failing to comply with the directive.

Devices covered by an accessibility audit Payment terminals

• An intuitive interface for people with low vision (e.g. clear contrast, large fonts).
• Support for blind people – reading financial transactions aloud.
• Physical accessibility – the option of placing the terminal at a suitable height for wheelchair users.

Ticket machines

• Buttons and touchscreens adapted to the needs of people with reduced mobility.
• A voice communication option for blind or partially sighted people.
• Intuitive operation in several languages, including Easy-to-Read text (ETR).

Information kiosks

• Compatibility with assistive devices such as induction loops and screen readers.
• Ergonomic design, e.g. a screen tilted at a suitable angle and accessibility for people with a limited range of movement.

Machines at airports and stations

• Usable by people with various disabilities (e.g. tactile features, voice control).
• Braille markings and high-contrast buttons.

Universal design – the key to success Universal design means creating products and services that are usable by everyone without the need for adaptation. For devices such as ticket machines and information kiosks, this means:

• Ease of use – a simple, easy-to-understand interface,
• Physical adaptation – the device can be used both standing and seated,
• Assistive technologies – compatibility with devices for blind or hard of hearing people.

Steps to EAA compliance

1. Carrying out an accessibility audit – a detailed analysis of devices against the requirements of the EAA directive.
2. Implementing universal design principles – adapting devices to a broad range of users.
3. User testing – involving people with various disabilities in testing the equipment.
4. Regular updates and monitoring – ongoing monitoring of the accessibility of products and services.

Benefits of adapting devices to the EAA

• A larger pool of potential users.
• Meeting legal requirements and avoiding financial penalties.
• An improved company image as socially responsible and modern.

Summary Adapting devices such as payment terminals, ticket machines and information kiosks to EAA requirements is not only an obligation but also an opportunity for business growth. Regular accessibility audits and the application of universal design principles make it possible to match products better to the needs of all users and to increase competitiveness on the market. If you need a professional accessibility audit of your devices and support in meeting the requirements of the EAA directive, contact our team of experts!